15 years inside U.S. healthcare
I worked inside the system. Now I work for you.
Hospitals, skilled nursing, hospice, home health, medical records, compliance — I spent fifteen years on the other side of the desk. I know which questions get answers, which documents count, and which rules they hope you never read.
When it's your diagnosis, your parent, your bill — you shouldn't have to learn it alone. I've got you.
Free 15-minute intro · then $150/hour, billed to the minute
Board Director, Oxford Health Services Academy (2018–2023). Speaker at Cedars-Sinai, USC, HASC & HFMA.
How it works
Three steps. No retainer, no surprises.
You approve the estimate before I start, you see the time log with every invoice, and every engagement ends with a written plan you can act on the same day.
Free intro call
Fifteen minutes. You tell me what's happening; I tell you honestly whether I can help — and roughly how many hours your situation usually takes.
Approve the estimate
You get a written scope with a not-to-exceed cap. Nothing starts, and nothing is billed, until you've signed off on it.
Work the plan
We meet, we decide, and you leave with the receipts: the exact sentences to say, who is responsible, and every deadline — in writing.
Services & rate
One transparent rate, tracked to the minute.
Like hiring an attorney — except my job is translating the healthcare system, not the law. You see the clock, you cap the budget, and every hour ends up in a written summary.
Billed to the minute — you never pay for a rounded-up hour.
Not-to-exceed estimate approved by you before anything starts.
Itemized time log with every invoice, and a written summary after every session.
Stop any time. No retainer, no subscription, no minimum block.
FOR CONTEXT: independent advocates typically charge $100–$500/hr; experienced advocates in major cities run $300–$500. This is fifteen years of insider experience at a launch rate.
What things typically take
Honest ranges from the intro call — your written estimate makes them exact.
Why people trust this
Every answer comes with a receipt.
I don't ask you to take my word for anything. Every claim I make in a session is backed by the actual rule, law, or document — so when you speak up, you're impossible to dismiss.
And unlike the advocate the hospital assigns you, I don't work for the hospital, the insurer, or anyone but you.
"You're not being difficult. You're being prepared."
"Don't argue. Document."
"Please send that to me in writing."
They can't discharge you just because insurance stopped paying.
You have the right to a fast appeal of a discharge you think is too soon — and to stay while it's reviewed.
Free, before anything else
Not ready to talk? Take the checklists.
The same tools I use with clients. No call required — they should help whether we ever work together or not.
Discharge-meeting question sheet
The questions to ask before anyone leaves the hospital — and the answers to get in writing.
Hospital bill review checklist
How to read your bill and EOB side by side, and the most common errors to circle in red.
Caregiver fridge card
One page for the fridge: who to call, what to document, and the sentence that gets action.
Check your inbox — the pack is on its way. Print the fridge card first.
"I don't have a degree in healthcare administration — I have a PhD in experience."
About
Fifteen years of knowing where the levers are.
I'm Amanda. I spent fifteen years in U.S. healthcare operations — hospitals, skilled nursing, hospice, home health, detox, medical records, and compliance, up to facilitating deals at the C-suite level. I sat in the meetings where the decisions about patients get made.
I saw how much easier everything gets the moment someone in the room knows the rules — and how rarely that someone is on the patient's side. So I switched sides.
You may also know my work from Rerouted Health, where I teach the same insider knowledge to everyone, free.
Board Director, Oxford Health Services Academy, 2018–2023
Speaker — Cedars-Sinai, USC, CSULB, HASC, HFMA Utah Summit
Founder of two patient-education brands for the U.S. and Europe
Coming soon — the book: Confessions of a Healthcare Insider: I Make Money Off Sick People — and Here's How to Stop Them From Making It Off You.
Before you ask
Fair questions, straight answers.
Start here
Tell me what's happening.
Write two sentences about your situation and I'll reply within one business day with an honest read — including whether you even need me. Prefer to talk? The intro call is free.
Book the free intro call15 minutes · video call · evenings available for U.S. time zones
Got it. You'll hear from me within one business day.
In the meantime: don't sign anything you're unsure about, and ask for everything in writing.