15 years inside U.S. healthcare
I worked inside the system. Now I work for you.
Hospitals, skilled nursing, hospice, home health, medical records, compliance — I spent fifteen years on the other side of the desk. I know which questions get answers, which documents count, and which rules they hope you never read.
When it's your diagnosis, your parent, your bill — you shouldn't have to learn it alone. I've got you.
Free 15-minute intro · then $150/hour, billed to the minute
Fifteen years in healthcare operations — bedside to boardroom. Independent: paid by you, never by a hospital or insurer.
How it works
Three steps — fast when it has to be.
No lock-in and no monthly commitment — you pay only for the time your situation needs. If someone's being admitted or discharged and the clock is ticking, we get on the phone the same day.
Reach out — same day if urgent
Book the free 15-minute call, or if it's time-sensitive — an admission or discharge in motion — say so and we talk today. You tell me what's happening; I tell you honestly whether I can help and roughly how many hours it takes.
Approve the estimate
You get a written scope with a not-to-exceed cap. Nothing starts, and nothing is billed, until you've signed off on it.
Get answers you can act on
We get to work right away and you leave with the receipts: the exact sentences to say, who's responsible, and every deadline — in writing, the same day.
Services & rate
One transparent rate, tracked to the minute.
Like hiring an attorney — except my job is translating the healthcare system, not the law. You see the clock, you cap the budget, and every hour ends up in a written summary.
Billed to the minute — you never pay for a rounded-up hour.
Not-to-exceed estimate approved by you before anything starts.
Itemized time log with every invoice, and a written summary after every session.
Stop any time. No retainer, no subscription, no minimum block.
FOR CONTEXT: independent advocates typically charge $100–$500/hr; experienced advocates in major cities run $300–$500. This is fifteen years of insider experience at a launch rate.
What things typically take
Honest ranges from the intro call — your written estimate makes them exact.
Why people trust this
Every answer comes with a receipt.
I don't ask you to take my word for anything. Every claim I make in a session is backed by the actual rule, law, or document — so when you speak up, you're impossible to dismiss.
And unlike the advocate the hospital assigns you, I don't work for the hospital, the insurer, or anyone but you.
"You're not being difficult. You're being prepared."
"Don't argue. Document."
"Please send that to me in writing."
They can't discharge you just because insurance stopped paying.
You have the right to a fast appeal of a discharge you think is too soon — and to stay while it's reviewed.
Free, before anything else
Not ready to talk? Take the checklists.
The same tools I use with clients — free, and no email required. Read them here, or print them for the hospital bag.
The Safe Discharge Checklist
Day-one questions, the QIO appeal right, and six things to confirm before anyone leaves the building.
Read & print → GUIDE NO. 1 · HOSPITALYour Hospital Bill of Rights
The ten rights every hospital must honor, and the escalation ladder when they're ignored.
Read & print → GUIDE NO. 2 · MEDICAREInpatient vs. Observation
The billing status that costs Medicare families thousands — and the five moves to fight it.
Read & print →Five printable guides · four in-depth articles
Everything I know about bills, denials, discharge, Medicare and hospice — written down, with a receipt for every claim.
"I don't have a degree in healthcare administration — I have a PhD in experience."
About
Fifteen years of knowing where the levers are.
I'm Amanda. I spent fifteen years in U.S. healthcare operations — hospitals, skilled nursing, hospice, home health, detox, medical records, and compliance, up to facilitating deals at the C-suite level. I sat in the meetings where the decisions about patients get made.
I saw how much easier everything gets the moment someone in the room knows the rules — and how rarely that someone is on the patient's side. So I switched sides.
You may also know my work from Rerouted Health, where I teach the same insider knowledge to everyone, free.
Fifteen years in healthcare operations, admissions, and discharge planning — across hospitals, skilled nursing, and home health
Invited speaker on healthcare operations at leading hospitals, universities, and industry summits
Former healthcare board director, now fully independent — accountable only to you
Coming soon — the book: Confessions of a Healthcare Insider: I Make Money Off Sick People — and Here's How to Stop Them From Making It Off You.
Before you ask
Fair questions, straight answers.
Start here
Tell me what's happening.
Write two sentences about your situation and I'll reply within one business day with an honest read — including whether you even need me. Prefer to talk? The intro call is free.
Book the free intro call15 minutes · video call · evenings available for U.S. time zones
Email me directly
Two sentences is plenty — what happened, and what would help most right now. I read every message myself and reply within one business day, including an honest word on whether you even need me.
Email amanda@resonanceinsights.dePrefer to talk? Book the free 15-minute intro call →
Your message is confidential and never shared. No newsletter sign-up hidden in here.